{"id":5744,"date":"2026-06-26T02:47:09","date_gmt":"2026-06-26T09:47:09","guid":{"rendered":"https:\/\/clone.surecookie.com\/docs\/banner-not-appearing-troubleshooting\/"},"modified":"2026-07-09T21:26:55","modified_gmt":"2026-07-10T04:26:55","slug":"banner-not-appearing-troubleshooting","status":"publish","type":"docs","link":"https:\/\/clone.surecookie.com\/de\/docs\/banner-not-appearing-troubleshooting\/","title":{"rendered":"Banner Not Appearing: Troubleshooting"},"content":{"rendered":"

Your consent banner shows to visitors who haven’t made a choice yet. If it isn’t appearing, it’s almost always one of a few things: the banner is turned off, you have already responded on this browser, a cache is serving an old copy of the page, or a visibility or region rule is hiding it.<\/p>\n\n\n\n

Work through the checks below from the top. The first two resolve most reports, and none of this affects your stored consent logs or script blocking.<\/p>\n\n\n\n

Make Sure the Banner Is Turned On<\/h2>\n\n\n\n

The Enable Cookie Banner<\/strong> toggle controls whether the banner shows at all.<\/p>\n\n\n\n

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  1. Go to SureCookie \u2192 Banner \u2192 Content<\/strong>.<\/li>\n\n\n\n
  2. Confirm Enable Cookie Banner<\/strong> is on.<\/li>\n\n\n\n
  3. If you changed it, save your settings.<\/li>\n<\/ol>\n\n\n\n
    \"Cookie<\/figure>\n\n\n\n

    Check Whether You’ve Already Responded<\/h2>\n\n\n\n

    The banner only shows until a visitor makes a choice. Once you accept or decline, SureCookie remembers your decision (in a cookie named surecookie_user_consent<\/code>) for up to a year, so the banner stays hidden on later visits from the same browser.<\/p>\n\n\n\n

    To view the banner as a first-time visitor:<\/p>\n\n\n\n